![]() ![]() That includes receipts and maybe even pictures to document any before/after problems or out-of-the-box problems. ![]() Odds are that you will not have any issues with your TV purchase, but in the event that you do, make sure you keep all documentation to reduce the chances of having a problem. The downsides: Best Buy has a short return window of only 15 days, and you will find many complaints online about Best Buy’s return policy, which can be very unforgiving. Whereas some companies’ search engines make you type in an exact model, Best Buy (and Amazon) are more likely to return the results you’re looking for without frustration. Its online search function is more intuitive than some of the other companies we researched, and almost on par with Amazon’s. Most of its competitors are strong (or present) in only one of those areas. It provides the rare double threat of having a strong online presence as well. ![]() Why we like Best Buy: For those who don’t feel comfortable buying a TV online, Best Buy provides a great in-person selection, and its stores can be found just about everywhere. One negative does come from its lack of brick-and-mortar competition, which leads to poor execution of the little things that tie together a good customer service experience, such as its habit of pushing expensive warranties and turning away legitimate return claims on a whim. And it has choices: a huge portion of each store is dedicated to home entertainment, of which TVs are the focal point. Its associates are pretty knowledgeable, and they are not paid by commission. There’s a reason Best Buy has survived where others have failed. With Circuit City and other extinct electronics retailers choking on Best Buy’s dust, Best Buy is the first, and sometimes the only, electronics brick-and-mortar retailer that comes to mind when making a TV purchase. Service: Weak return policy, pushes expensive warranties, 3/5.Selection: Best place to shop in person, 5/5.Best Brick-and-Mortar for Selection: Best Buy ![]()
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